Seller Terms

Whilst we try and keep the legal jargon to a minimum it’s important that before you proceed to list your property on the Moove Platform you understand and accept our Terms and Conditions. If you have any questions about them, please contact us at [email protected].

In order to accept the following terms and conditions you must be in a position of ownership of the property OR an authorised agent acting on behalf of the owners. By accepting the terms and conditions you confirm the statements (i) or (ii) in this paragraph to be true. You accept you are liable for any pre-existing contractual agreements with other estate agencies, and agree you may be liable for any commissions due or other penalties following a breach of their contract(s) or success of sale.

1. Definitions

In these terms and conditions, the following words or phrases will have these defined meanings.

“Moove”, “we”, “us”, “our” means Moove House Ltd (a company registered in England and Wales with company number 15458312).

“Services” means the list of services we offer as set out in section 2 of these terms and conditions.

“Completion Date” means the date of the completion of the sale of the property between you and the Purchaser.

“Listing” means the uploading of your property details and online presence of your property that you are attempting to sell.

“Listing Fee” means the charge for the seller to market their property on the Moove platform.

“Exchange Date” means the date at which contracts for the sale of the Property between you and the Buyer are formally exchanged.

“Completion Date” means the date when the contracts for the sale of the Property are exchanged.

“Fees” any amounts you pay for any selected Products or Services.

“Buyer” means the buyer/buyers or prospective buyer/buyers of the Property.

“Seller”, means the beneficial owner(s) of the entire Property or person(s) with authority of the beneficial owner(s) of the Property to sell the Property.

2. Our Services

Moove acts as a platform enabling you to market and facilitate your own property transaction or via an agent you have appointed. Moove does not take the role of an Estate agent and therefore all information entered including the asking price is the responsibility of you the Seller and Moove takes no responsibility for any errors.

In exchange for our fees our services offered will include a combination of the below.

Use of the Moove platform to manage your ongoing listing.

Regular updates and data on your property viewings

Price recommendations and were applicable recommendations on offers received.

Marketing of your property on site and where available other third-party sites and platforms.

Recommendations for additional services like conveyancing, mortgage and other related services which may not be fulfilled by Moove.

Where selected and available access to a For Sale Board that you install, which may incur an additional charge.

3. Exclusivity

As part of our agreement to list your property we will insist that any viewings, offers, and successful completions made on the platform are attributable to the Moove platform. Once instructed we will continue to market your property and list it on our platform until you (i) request that we cease or (ii) a period of 90 days inactivity after being placed on hold as detailed in section 12 of these terms.

4. Advertising your property on our platform and other sites

As a Seller, you take responsibility for providing accurate information about your property including but not limited to photographs, house information and descriptions.

In accepting these terms and conditions, you warrant that all such information provided to Moove is accurate to the best of your knowledge.

Moove will also where possible check the data provided to ensure that it is accurate and not misleading to potential buyers on the platform.

All photos, videos and other media uploaded to the platform must be.

Owned by you or you have been granted permission to use them.

Of the property or have a clear relevance to it

A fair and accurate portrayal of the property and listing

We will list your property (including the address, asking price, photographs, and floor plans) on our platform, partner websites, in magazines and newspapers, and anywhere else we feel will lead to a sale of your property. This may include advertising outside of the UK.

We will first and foremost list your property for sale on our platform for the durations set out in section 3. Where commercially viable we may also list your property on third party platforms deemed relevant by us and may not be controlled by us. We cannot therefore always guarantee continued presence on these third party platforms, however, we try always to maintain, expand and improve our portal networks in order to increase the likelihood of buyer interest.

If your listing is found to be misleading potential buyers about your property, we reserve the right to immediately remove your property from the platform and any other third-party platforms pending investigation and retain the listing fee and any other fees paid to date.

It is your responsibility to present your property in good but accurate condition and be truthful about any and all known issues relating to it. Any deliberate omission of details which are important to the transaction could result in the removal of your listing and Moove retaining all fees paid.

We regularly update our website and may change the content from time to time. Our website may not always be completely up to date, and we are not obligated to update it. We cannot guarantee it will be free of errors.

5. Energy Performance Certificates (EPCs)

It is a legal requirement for all properties marketed for sale to have a valid and current EPC. You must have either (i) supplied us with your property EPC, or we have found it automatically, (ii) ordered your own EPC or (iii) instructed us to arrange an EPC for you before we can market your listing. If your listing does not have a valid EPC 30 days after your listing has been approved by us, we reserve the right to terminate your listing and retain any fees paid to date.

6. Viewings

You agree to take responsibility for creating availability for potential buyers to view the property in advance and where required, after an offer has been made.

You will ensure that the property is safe to be viewed and that prospective buyers are able to conduct a thorough assessment of the property so they can put in an offer they believe represents their view of the value of the property.

Moove accepts no liability or responsibility for the viewing, including any adverse events which happen during or due to the viewing taking place.

If you (i) fail to provide sufficient availability for viewings to take place and/or (ii) regularly agree to viewings and cancel or no show, then we reserve the right to remove the listing from the platform and any other third-party locations and retain all fees paid to date.

7. Offers

Offers made will be sent over and immediately available to you on the platform. It is your responsibility to reflect on the offer and respond in an appropriate time frame. If no response is received within 72 hours, an offer made by a Buyer could be deemed expired and no longer valid.

Once an offer has been accepted, the response is sent back to the Buyer where they are asked to commit to the offer, following which the property is no longer able to receive offers and we deem that to be the first stage in the contractual proceedings between the Seller and Buyer.

If the Seller or Buyer through any deliberate or accidental actions causes the following stages or conveyancing process to stall and fail, Moove accepts no liability or responsibility for any fees or time incurred by either party or their representatives.

8. For Sale Boards

If you opt to have a For Sale Board at your property, we will despatch a board to your property from our central warehouse and installation will be carried out as soon as possible by our board distribution partners.

The board is then your responsibility to keep visible and on the property in a good and clean condition. If a replacement is required then there will be a charge liable of £100 for a replacement board to be issued and installed.

This can be found on and is requested in MyMoove.

9. Fees

We want to keep our fees simple, offering different packages/levels at different price points and levels of work, regardless of the eventual sale price of the property.

Moove offer a fixed fee service which is made on instruction and contains the services detailed at the time of instruction.

No commission is applicable at the completion date.

10. The Moove Money Back Promise

As part of the Moove promise if your property has not generated interest in the form of viewing requests or offers in a period of 90 days from “live date” then a refund of your listing fee will be issued to you

Interest in the property is defined as a enquires, viewing requests or offers made against the listed property.

As part of this, we retain the right to ensure that fair prices are set on the platform and that listings are an accurate representation of the property being sold.

We will review your property during the listing period to endure the price being requested is within current market valuations and is a fair and reasonable amount. We will inform you of any actions we believe should be taken to increase interest and will require you to engage with that process and act on the advice. Failure to do so could mean the money back promise is not valid.

Where we suggest a change in listing price we will present you with analysis and market research which validates our advice including similar properties sold in your area.

The price of the property will still remain your responsibility and your ultimate decision. We only act in an advisory position and are not responsible for the price of the property you set and receive.

11. Recommendations and Affiliates

During the property transaction process Moove may offer you relevant services either by email or online via the Lounge portal.

We may do this in return for a commission if you take out a service with the third party however, we do not require you to use any recommended partners and are free to pick a supplier of your choosing.

These recommendations could be in the form of, but not limited to, conveyancing solicitors, financial advisors, and insurances.

Moove would act as a broker and not a provider of any services other than the services listed in section 2.

12. Cancellation, Terminations and Expired Listings

You have the right to cancel this Agreement within 14 days of accepting these terms and conditions, in accordance with the Consumer Contracts Regulations 2013, without giving any reason and will be afforded the protections set out in this clause and clause 12 below. Services that have already begun, under your instruction, within the 14-day period, are excluded from this provision.

If the listing becomes neglected and we cease to receive engagement from the seller to buyer or Moove requests for information, viewings or offers we reserve the right to place the listing on hold and after a further 90 days of inactivity the listing will be terminated, and all fees retained by Moove. This will be referred to as an Expired listing and will be liable for a new fee if the seller wishes to re-list the property on the website.

13. Conduct

We are committed to making the Moove platform a safe and secure place for all users on it. We require communication to remain respectful at all times between the Buyer, Seller and Moove. Any persons found to be acting in an abusive or unrespectful way will have their account and any listings removed and all fees charged will be retained.

14. Exclusion and Limitation of Liability

Moove is not liable for any damages or losses arising from the use of our platform, including but not limited to direct, indirect, incidental, or consequential damages.

Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence (or the negligence of our employees or agents) or fraud or fraudulent misrepresentation or for any other liability that cannot be excluded or limited by English Law. Notwithstanding this, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any agreement between us.

Use of our Website shall be at your sole risk, and we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(i) use of or reliance on any content displayed on our website; or

(ii) use of, or inability to use, our website; or

(iii) any inaccuracies contained on our website relating to your property or otherwise.

We are also not responsible for any computer viruses or any other harmful technology issues you experience that result in loss or damage while using our website. Use of our Website is subject to our Privacy Policy, Cookie Policy and Terms of Use Policy which are all available to view on our website.

15. Money Laundering

We are subject to the Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, the Proceeds of Crime Act 2002, Terrorism Act 2000 and Criminal Finances Act 2017 (the “Legislation”). As a result:

(i) we reserve the right to ask you for such information as we require to comply with the Legislation to verify your identity (or the identity of the person/entity that you represent), which must be received before we can proceed with any work on your behalf.

(ii) we reserve the right to terminate our relationship with you if, when requested to provide such information, you fail to do so or we consider that the evidence provided is insufficient to discharge our obligations under the Legislation (or such similar legislation as is in force from time to time); and

(iii) you acknowledge that we may also be required to provide information to the relevant authorities without prior notification or any liability to you if we know or have a reasonable reason to suspect that you (or the person/entity that you represent) are involved in money laundering or terrorist financing.

16. Data Protection

We understand the importance of your personal data and are committed to ensuring it is kept safely. Please see our Privacy Policy for more information on how we collect and process your personal data.

17. Changes to Terms

Moove may modify these Terms and Conditions at any time. Users will be notified of changes, and continued use of our platform constitutes acceptance of the modified terms.

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in England. If any part, term, or provision set out in these terms is unenforceable, void, or unlawful, the remaining parts, terms and provisions are considered severable and shall remain enforceable to the fullest extent permitted by law.